data:post.title Intel Addresses Desktop Raptor Lake Instability Issues: Faults Excessive Voltage from Microcode, Fix Coming in August <p>In what started last year as a handful of reports about instability with Intel&#39;s Raptor Lake desktop chips has, over the last several months, grown into a much larger saga. Facing their biggest client chip instability impediment in decades, Intel has been under increasing pressure to figure out the root cause of the issue and fix it, as claims of damaged chips have stacked up and rumors have swirled amidst the silence from Intel. But, at long last, it looks like Intel&#39;s latest saga is about to reach its end, as today the company has announced that they&#39;ve found the cause of the issue, and will be rolling out a microcode fix next month to resolve it.</p> <p>Officially, Intel has been working to identify the cause of desktop Raptor Lake&rsquo;s instability issues since at least February of this year, if not sooner. In the interim they have discovered a couple of correlating factors &ndash; telling motherboard vendors to <a href="https://www.anandtech.com/show/21374/intel-issues-request-to-mobo-vendors-to-use-stock-power-settings-for-stability">stop using ridiculous power settings for their out-of-the-box configurations</a>, and finding a <a href="https://community.intel.com/t5/Processors/June-2024-Guidance-regarding-Intel-Core-13th-and-14th-Gen-K-KF/m-p/1607807">voltage-related bug in Enhanced Thermal Velocity Boost (eTVB)</a> &ndash; but neither factor was the smoking gun that set all of this into motion. All of which had left Intel to continue searching for the root cause in private, and lots of awkward silence to fill the gaps in the public.</p> <p>But it looks like Intel&rsquo;s search has finally come to an end &ndash; even if Intel isn&rsquo;t putting the smoking gun on public display quite yet. According to <a href="https://community.intel.com/t5/Processors/July-2024-Update-on-Instability-Reports-on-Intel-Core-13th-and/m-p/1617113">a fresh update posted to the company&rsquo;s community website</a>, Intel has determined the root cause at last, and has a fix in the works.</p> <p>Per the company&rsquo;s announcement, Intel has tracked down the cause of the instability issue to &ldquo;elevated operating voltages&rdquo;, that at its heart, stems from a flawed algorithm in Intel&rsquo;s microcode that requested the wrong voltage. Consequently, Intel will be able to resolve the issue through a new microcode update, which pending validation, is expected to be released in the middle of August.</p> <div style="background:#eee;border:1px solid #ccc;padding:5px 10px;"><em>Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.<br /> <br /> Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. We are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel is currently targeting mid-August for patch release to partners following full validation.<br /> <br /> Intel is committed to making this right with our customers, and we continue asking any customers currently experiencing instability issues on their Intel Core 13th/14th Gen desktop processors reach out to Intel Customer Support for further assistance.<br /> -<a href="https://community.intel.com/t5/Processors/July-2024-Update-on-Instability-Reports-on-Intel-Core-13th-and/m-p/1617113">Intel Community Post</a></em></div> <p>And while there&rsquo;s nothing good for Intel about Raptor Lake&rsquo;s instability issues or the need to fix them, that the problem can be ascribed to (or at least fixed by) microcode is about the best possible outcome the company could hope for. Across the full spectrum of potential causes, microcode is the easiest to fix at scale &ndash; microcode updates are already distributed through OS updates, and all chips of a given stepping (millions in all) run the same microcode. Even a motherboard BIOS-related issue would be much harder to fix given the vast number of different boards out there, never mind a true hardware flaw that would require Intel to replace even more chips than they already have.</p> <p>Still, we&rsquo;d also be remiss if we didn&rsquo;t note that microcode is regularly used to paper over issues further down in the processor, as we&rsquo;ve most famously seen with the <a href="https://www.anandtech.com/show/12214/understanding-meltdown-and-spectre">Meltdown/Spectre</a> fixes several years ago. So while Intel is publicly attributing the issue to microcode bugs, there are several more layers to the onion that is modern CPUs that could be playing a part. In that respect, a microcode fix grants the least amoun... 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Intel Addresses Desktop Raptor Lake Instability Issues: Faults Excessive Voltage from Microcode, Fix Coming in August

In what started last year as a handful of reports about instability with Intel's Raptor Lake desktop chips has, over the last several months, grown into a much larger saga. Facing their biggest client chip instability impediment in decades, Intel has been under increasing pressure to figure out the root cause of the issue and fix it, as claims of damaged chips have stacked up and rumors have swirled amidst the silence from Intel. But, at long last, it looks like Intel's latest saga is about to reach its end, as today the company has announced that they've found the cause of the issue, and will be rolling out a microcode fix next month to resolve it.

Officially, Intel has been working to identify the cause of desktop Raptor Lake’s instability issues since at least February of this year, if not sooner. In the interim they have discovered a couple of correlating factors – telling motherboard vendors to stop using ridiculous power settings for their out-of-the-box configurations, and finding a voltage-related bug in Enhanced Thermal Velocity Boost (eTVB) – but neither factor was the smoking gun that set all of this into motion. All of which had left Intel to continue searching for the root cause in private, and lots of awkward silence to fill the gaps in the public.

But it looks like Intel’s search has finally come to an end – even if Intel isn’t putting the smoking gun on public display quite yet. According to a fresh update posted to the company’s community website, Intel has determined the root cause at last, and has a fix in the works.

Per the company’s announcement, Intel has tracked down the cause of the instability issue to “elevated operating voltages”, that at its heart, stems from a flawed algorithm in Intel’s microcode that requested the wrong voltage. Consequently, Intel will be able to resolve the issue through a new microcode update, which pending validation, is expected to be released in the middle of August.

Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.

Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. We are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel is currently targeting mid-August for patch release to partners following full validation.

Intel is committed to making this right with our customers, and we continue asking any customers currently experiencing instability issues on their Intel Core 13th/14th Gen desktop processors reach out to Intel Customer Support for further assistance.
-Intel Community Post

And while there’s nothing good for Intel about Raptor Lake’s instability issues or the need to fix them, that the problem can be ascribed to (or at least fixed by) microcode is about the best possible outcome the company could hope for. Across the full spectrum of potential causes, microcode is the easiest to fix at scale – microcode updates are already distributed through OS updates, and all chips of a given stepping (millions in all) run the same microcode. Even a motherboard BIOS-related issue would be much harder to fix given the vast number of different boards out there, never mind a true hardware flaw that would require Intel to replace even more chips than they already have.

Still, we’d also be remiss if we didn’t note that microcode is regularly used to paper over issues further down in the processor, as we’ve most famously seen with the Meltdown/Spectre fixes several years ago. So while Intel is publicly attributing the issue to microcode bugs, there are several more layers to the onion that is modern CPUs that could be playing a part. In that respect, a microcode fix grants the least amoun... CPUs

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